Hectic Happiness CIC
Last updated: 8th October 2024
Hectic Happiness CIC (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you use our services, visit our website, or interact with us.
1. Information We Collect
We may collect and process the following personal information about you:
- Personal Identification Information: Your name, email address, phone number, and postal address when you sign up for our services or contact us via our website.
- Transaction Information: Details of payments you make for our services.
- Technical Information: Your IP address, browser type, and operating system when you visit our website.
- Usage Data: Information about how you use our website, such as pages visited, time spent on each page, and navigation paths.
2. How We Use Your Information
We use your personal data to:
- Provide and improve our services: To respond to your enquiries, manage bookings, and deliver the services you have requested.
- Process payments: To handle transactions and maintain records of purchases.
- Communicate with you: To send booking confirmations, respond to customer service enquiries, and send marketing communications where consent is provided.
- Enhance user experience: To monitor and improve our website performance and functionality.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: Where you have provided explicit consent for us to process your data (e.g., for marketing communications).
- Contract: To fulfil our contractual obligations when you book a service with us.
- Legitimate Interest: Where processing is necessary for our legitimate interests (e.g., improving our services or responding to enquiries), except where such interests are overridden by your data protection rights.
- Legal Obligation: To comply with legal requirements, such as accounting and tax obligations.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with trusted third parties who assist us in providing our services, such as:
- Payment processors: To process transactions securely.
- Website hosting and IT providers: To help operate and manage our website.
- Professional advisers: Accountants, lawyers, or auditors, if required.
We ensure that these third parties comply with applicable data protection laws and only process your data for specified purposes.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, your data will be securely deleted or anonymised.
6. Your Rights
Under data protection law, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct any inaccuracies in your personal data.
- Erasure: You can request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
- Restriction: You can request we limit the processing of your data in certain circumstances.
- Objection: You have the right to object to the processing of your personal data in specific situations, including marketing communications.
- Data Portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
To exercise any of these rights, please contact us at hello@hectichappiness.com.
7. Cookies
We use cookies and similar technologies to collect information about your browsing activities on our website. This helps us provide a better user experience and understand how our site is used. For more details on how we use cookies, please refer to our Cookie Policy.
8. Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or damage.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check this page regularly to stay informed about how we process your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Hectic Happiness CIC
Email: hello@hectichappiness.com
